How do I reach the team on site?
ATTENTION - these numbers can ONLY be reached on the day of the event.
Tel.: +49(0)30 845 17 6 17
Our general hotline and e-mail address are not staffed at the weekend!
How many kilograms can I weigh?
You must weigh at least 50 kilograms - without our harness. If you are too light, we recommend a diet of chocolate cake, ice cream and chips. As long as your weight does not exceed 108 kilograms (excluding the harness), there is nothing to prevent you from flying.
Will my flight take place in any weather?
Base Flying generally takes place in any weather. However, if we decide to cancel the event for weather-related reasons - in case of strong winds or thunderstorms - we will call you on the day of the experience. So be sure to give us your cell phone number when you register.
Instead of cancelling completely, in some cases the lower weight limit can be increased in case of strong wind, because you are then too light for the wind. How high the weight limit is depends on the wind strength. So if you weigh too little, you have to wait a bit until the wind decreases. Unfortunately, you may not be able to fly at all on that day. In this case your ticket or voucher remains valid.
If you decide not to come due to e.g. rain and the experience took place as planned, your ticket will be forfeited.
Can I cancel my booked appointment at short notice because of CORONA?
Corona-related cancellations are unfortunately no longer possible at short notice. The general deadline for rebookings and cancellations up to 7 days BEFORE the experience also applies here. Should you still be unsure, PLEASE act in the interest of the other participants and find a "healthy" person to take your appointment. Thank you very much!
How old do I have to be?
You can participate from the age of 16. Until you are 18 years old, however, only with the permission of a parent or guardian.
What should my physical condition be?
Normal physical health.
The participation is excluded particularly for persons with following health impairments:
High blood pressure, hearttroubles, epilepsy, ophthalmic operations, increased risk concerning the circulation system, damages in the musculoskeletal system, neurological disorders, chronic indispositions of the ear combined with disturbances of equilibrium. Persons who are on drugs or who drank alcohol and pregnant women are also excluded from participation
You can find more information about this in our terms and conditions.
How much time do I have to plan for the experience?
With the registration, briefing and your flight - plan about one hour for the whole experience.
What should I wear?
We can answer this question for you: sporty and comfortable clothing, women please no dresses or skirts - this could become airy. Also sturdy shoes. Everything else you will get from us.
Can I bring my friends/family to watch?
Sure, it's half the fun without them - so invite your fan club to the spectacle!
How do I redeem my hero stamp card?
Just send us an e-mail to firstname.lastname@example.org with the subject "stamp card". Please tell us in the email your next desired experience, location, date and time. We will then send you your discounted ticket by e-mail. (The discount always refers to the option: regular)
Attention: The sent ticket is ONLY valid on presentation of the stamp card!
Can I also be filmed during the event?
Of course! We will be right there while you fly at almost freefall speed from 125 meters from the highest hotel in Berlin - a great memory! You can buy your video directly on site for 19 €.
When do I have to arrive for my appointment?
Please arrive at the event location 30 minutes before the event begins. Since there may be delays for reasons beyond your control (e.g. weather), please allow for some waiting time.
Should you be late, for example because the train has been cancelled or you are stuck in a traffic jam, please come anyway. The experience can then be made up on the same day or at a later time.
How long do I have the possibility to redeem my ticket/voucher?
Your voucher/ticket is valid for 3 years from the end of the year of purchase. After this period, an extension of the voucher is no longer possible.
A date ticket is only valid on the respective date booked (e.g. date Base Flying Berlin, 30.07.2016, 12:30 pm).
Can I exchange my ticket for another experience?
Unfortunately, your ticket cannot be exchanged.
Can I rebook my appointment?
Applies only to vouchers: when rebooking for a new date up to and including the Sunday in the week before the agreed date, you must pay an expense allowance of 20 €. Rebookings are no longer possible after this day. The general terms and conditions apply.
Tickets with a fixed date are generally excluded from exchange (as with a concert ticket). Cancellations of fixed date tickets are unfortunately also not possible.
But: If you can't attend your appointment, you have the possibility to find a substitute - just pass on your ticket to someone else.
NOTE: Quickbooking - you can´t use the global chart.
Great if you would like to book a fast and in your currency.